Shipping & Returns
VIVIDORA: thank you for reading.
PROCESSING & PREPARATION
- VIVIDORA strives to fulfil every order as promptly as possible.
However, please allow up to 3~5 days for processing and shipment preparation. - If in the case your order cannot be shipped within 5 days, we will notify you with your options to proceed, including a longer processing/wait time, refund, or exchange.
SHIPPING WITHIN UNITED KINGDOM
- VIVIDORA ships with Standard Courier.
- You will receive your tracking information via email once your order has been fulfilled and is on it’s way. Please use your tracking number to follow the journey of your item.
You are responsible to collect and follow up the delivery of your order if delivery estimations are not met.
SHIPPING TO POLAND
- VIVIDORA ships with Standard Courier. This service is fast and reliable. You will be provided with a tracking number via email once your order has been fulfilled and is on it’s way.
- Please use your tracking number to follow the journey of your item. You are responsible to collect and follow up the delivery of your order if delivery estimations are not met.
ESTIMATED PROCESSING TIME
WITHIN UNITED KINGDOM
- Preparation: 1~3 Days + (up to 5 days processing)
SHIPPING TO POLAND
- Preparation: 3~5 Days + (up to 5 days processing)
ESTIMATED TRANSIT/SHIPPING TIME & SHIPPING FEE
WITHIN UNITED KINGDOM
- YODEL (Home Delivery)
- Fee: £5.5
Transit/Shipping Time: 3~7 Business Days
SHIPPING TO POLAND
- DPD (Home Delivery)
- Fee: £10.5
Transit/Shipping Time: 6~12 Business Days
The time frame for order delivery is divided into two parts:
Total Delivery Time = Processing Time + Shipping Time
Delivery time may be extended during peak season business times. Please bear in mind that we are only provided with an estimated delivery date from our carriers. The exact time depends on the courier provider.
Additional Fees
Apart from shipping fee, customers are not required to pay any additional fees.
ORDER TRACKING
Once your order ships out and our database is updated with your online tracking number, we’ll send you an email with the online tracking information which you can use to track your package. If 7 business days have passed and you still have not received this email from us, simply drop us an email at ninaluk218@gmail.com and we’ll check it out for you right away.
- After receiving the tracking number, you can track your parcel on this link:
RETURNS
- All Sales Are Final Sales
Every gown is affordable, unique and absolutely worth it.
At Vividora, we’re dedicated to discovering fashion that balances glamour, individuality, and sustainability. For this reason, all sales are final — a choice that lets us bring you these stunning dresses at great prices.
ADDITIONAL INFORMATION:
– We have no control of your item after it has been dispatched from our end. Please contact the corresponding courier directly as it will be the most efficient way to track your item.
– To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. Customers are responsible for providing the correct shipment details as once the parcel has left our warehouse, we cannot alter these details.
– Customers are responsible for tracking, receiving order from the courier provider.
If you have any questions regarding shipping please contact us at ninaluk218@gmail.com.